PRIVACY POLICY
1. WHO WE ARE
Élan Trinity is responsible for the personal information collected through this website.
Business name: Élan Trinity
Website: www.elantrinity.com
Customer support: support@elantrinity.com
If you have any questions about how we use your personal information, you can contact us using the details above.
2. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following information:
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Full name
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Email address
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Billing and delivery address
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Telephone number, where provided
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Order and transaction information
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Products purchased
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Customer service communications
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Information you provide when contacting us
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Newsletter subscription information
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Website usage and technical information
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IP address and device/browser information
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Cookie and similar technology information
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery of your purchases
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Process payments and refunds
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Provide customer support
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Respond to enquiries
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Manage returns and exchanges
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Send order and service-related communications
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Improve our website, products and customer experience
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Prevent fraud, abuse and unauthorised activity
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Meet our legal and regulatory obligations
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Send marketing communications where we have the appropriate legal basis and, where required, your consent
We will only use your personal information for purposes that are lawful, fair and transparent.
This reflects the UK GDPR principle that organisations must identify a valid lawful basis for processing personal information and be clear about how that information is used. ICO
4. LAWFUL BASIS FOR PROCESSING
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We may process your information when it is necessary to fulfil a contract with you, such as processing and delivering an order you have placed.
Legal obligation
We may process personal information where necessary to comply with legal obligations, including accounting, tax, consumer protection and other applicable requirements.
Legitimate interests
We may process certain information where necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
Examples may include website security, fraud prevention, customer service and improving our services.
Where we rely on legitimate interests, we will consider whether the processing is necessary and whether your rights and interests are appropriately protected. ICO
Consent
Where required by law, we will ask for your consent before processing personal information for certain purposes, such as particular forms of marketing or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
5. MARKETING & NEWSLETTERS
If you choose to subscribe to our newsletter, we may use your email address to send you information about:
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New arrivals
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Collections
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Offers and promotions
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Fashion and beauty updates
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Élan Trinity news
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
Where consent is required, we will not treat newsletter subscription as mandatory for purchasing from Élan Trinity.
6. PAYMENT INFORMATION
Payments may be processed through third-party payment providers.
Élan Trinity does not normally have access to or store your complete payment card details.
Payment information may be handled directly by the relevant payment provider in accordance with its own privacy and security policies.
7. WHO WE SHARE YOUR INFORMATION WITH
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
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Website and e-commerce service providers
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Payment processors
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Delivery and courier providers
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Technology and hosting providers
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Customer service and communication providers
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Marketing and analytics providers
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Fraud prevention and security providers
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Professional advisers
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Government authorities or law enforcement where legally required
We only share information where there is a lawful reason to do so and only to the extent reasonably necessary for the relevant purpose.
The ICO advises organisations to explain who receives personal information, including relevant service providers acting on their behalf. ICO
8. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps and use applicable safeguards required under UK data protection law.
These safeguards may include applicable adequacy regulations or other legally recognised transfer mechanisms.
9. HOW LONG WE KEEP YOUR INFORMATION
We will not keep personal information for longer than is reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
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The purpose for which it was collected
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Our legal and accounting obligations
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The nature of the customer relationship
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The need to resolve disputes or enforce agreements
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Applicable limitation periods
When personal information is no longer required, it will be securely deleted or otherwise disposed of in accordance with applicable requirements.
UK privacy information should explain retention periods or the criteria used to determine them. ICO
10. YOUR UK DATA PROTECTION RIGHTS
Under applicable UK data protection law, you may have important rights regarding your personal information.
Depending on the circumstances, these may include:
Right of access
You may ask us for a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
You may ask us to delete your personal information in certain circumstances.
Right to restriction
You may ask us to restrict the processing of your personal information in certain circumstances.
Right to object
You may have the right to object to certain processing of your personal information, including processing based on legitimate interests and direct marketing.
Right to data portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.
These rights are subject to certain legal conditions and exemptions under UK data protection law.
The ICO confirms these rights, including access, rectification, erasure, restriction and objection, with the exact rights depending on the circumstances and lawful basis involved. ICO
11. HOW TO EXERCISE YOUR RIGHTS
To make a privacy-related request, please contact:
Please provide enough information for us to identify you and understand your request.
We will handle valid data protection requests in accordance with applicable UK data protection law.
12. YOUR RIGHT TO COMPLAIN
If you have concerns about how Élan Trinity handles your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
You can find information about how to contact the ICO and make a complaint on the ICO website.
13. COOKIES
Our website may use cookies and similar technologies to:
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Keep the website functioning
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Remember preferences
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Understand how visitors use our website
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Improve website performance
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Support analytics
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Provide relevant marketing where applicable
Where required, we will request your consent before using non-essential cookies or similar technologies.
For more information, please see our Cookie Policy.
14. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
15. CHILDREN'S PRIVACY
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us.
16. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party service you visit.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
18. CONTACT US
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Élan Trinity
Website: www.elantrinity.com
Email: support@elantrinity.com